Customer notifications and the tracking page

4 steps4 min read

Tell customers when to expect you without picking up the phone.

1. 1

   Step 1: Choose your messages

   In Settings → Customer messages, switch on the messages you want: scheduled, on the way, ETA changed, delivered and not delivered. Set your quiet hours (9 PM–8 AM by default) and check the preview of each text with its SMS segment count.

   app.afi.io

   

2. 2

   Step 2: Connect SMS (optional)

   Enter your Twilio Account SID, API key and sender, then send yourself a test. Email works without any setup.

3. 3

   Step 3: Set the promised window

   Choose what customers are promised before the driver is on the way: a 1- or 2-hour window around the plan, or the order’s own time window.

4. 4

   Step 4: Share the tracking page

   Every message links to the order’s tracking page with live status, ETA, the driver on the way and a rating after delivery. Once the driver is on the road, it says “Your driver is on the way · 3 stops before yours”, then “You’re next”. A driver still named like “Driver 1” shows as “Your driver”. To open or copy the page yourself, use Tracking page ↗ at the top of the order’s card.

   

   Try it in the live demo ↗ (opens in a new tab)