Answers
Questions delivery teams ask, answered
Each answer starts with the short version, then shows how it works in Afi Planner with screenshots of the real product.
How do I add new orders after my drivers have already left?
Fit same-day orders into routes already on the road. Fewest changes keeps other stops in order and on time; the parcel is picked up first.
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How can I see exactly what happened on a delivery day, minute by minute?
Replay any delivery day: vans on real GPS tracks, each stop at the minute it was reported, routes after every send, and who moved an order.
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Is there one list of everything a dispatcher needs to act on during the day?
Failed deliveries, late risks, unopened routes, quiet phones and customers asking for another day in one shared list, with the next step on each.
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Can my customers track their delivery with a live ETA and see proof of delivery?
Every order gets a tracking page: planned time, live ETA from the driver’s GPS, the driver on the map, delivery photos and a rating.
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Does the driver app work without a signal?
The driver app keeps the route on the phone and queues every report with its proof until the signal is back. Proof rules are set per company.
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How do I import delivery orders from Excel or CSV without mixing up the dates?
Paste rows or drop an .xlsx or CSV file: Afi Planner shows how it read every date, follows your country’s date order and flags unclear ones.
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Does Afi Planner have an API with webhooks?
A REST API to create orders, plan and dispatch routes and read ETAs and proof of delivery, with signed webhooks and idempotency keys.
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How do I plan delivery routes for multiple drivers?
Split a day of stops across several drivers: group by area, check capacity, windows and shifts, then plan every driver in one run with Afi Planner.
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How should a food and beverage distributor plan truck routes?
Plan truck routes around receiving windows, weight and volume limits and early starts, and see what Afi Planner covers today and what it does not.
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How do I calculate cost per delivery stop?
Cost per stop is labor, vehicle and overhead for a period divided by completed stops. The formula, a hypothetical example and what routing can change.
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Why was a stop left off my routes? Reading unassigned-stop reasons
Every stop left off the routes comes with a plain-English reason. What each reason means and the one thing to change before you plan again.
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What route planning software works for a courier company?
What a scheduled courier needs from route planning: many stops, delivery windows, mid-day changes, proof of delivery and tracking, and what Afi Planner covers.
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How do I replace spreadsheet route planning? A 1-day switch plan
A one-day plan to move from a spreadsheet to route planning software: import with a date preview, check addresses, plan, run beside the sheet, send to drivers.
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How can I reduce delivery costs? A dispatcher’s checklist
A practical checklist to reduce delivery costs: planning, failed deliveries, customer notifications, mid-day changes and measuring. No promised savings.
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How many stops per hour should a delivery driver make? And how to measure it
There is no universal stops-per-hour number. What drives it, and how to measure stops per hour and on-time rate against your own previous period.
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Route planner vs route optimization software: what is the difference?
Route planner or route optimization software? The difference between ordering one route and solving many vehicles with rules, and where Afi Planner fits.
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What route software supports recurring weekly deliveries to the same customers?
Route software for recurring weekly deliveries: set “Delivers every…” on a customer, orders appear 14 days ahead, holidays and skips are handled.
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